Tuesday, December 29, 2009

hiatus

my first post ever after being hiatus for almost 8 months..i almost forgot that I have an account here

Sunday, March 29, 2009

mr right

WHERE and WHEN will i find Mr Right?

Sunday, March 22, 2009

i dunno what to do anymore..i want to quit..i wanna give up.i cant stand anymore the pressure of my account. being monitored almost everyday.being afraid of qa failing sessions, VOC, and so on..being lazy reporting for work.
i want to resign, find a new job that is less pressure, job that i will enjoy most! how i wish, it would be these easy. but there are lot of things to consider..would i get a job after i filled my resignation?i dont want to be jobless for a month.would i be able to land a job that is stress free?i mean, i dont want to be in a call center anymore.im tired of taking in calls from american customers. im tired of QA, AHT, sales, stats, coaching and so on..if i will be in a call center industry again how i wish it would be a strictly non-voice account.
it seems my career is going nowhere..i though after i quit my first job still as a call center agent i would have these so called"career growth"with my present company..but its going nowhere..how i wish, i could bring back the hand of times--on those days that i really love what i'm doing, wherein im performing good, im one of the best at work!
sigh!!im tired!im sick!i want something new

Sunday, February 22, 2009

college days survey..

these survey i got from friendster makes me miss college life...

1. ANO ANG STUDENT NUMBER MO?
♣ i forgot
2. ANO ANG FIRST CHOICE MO NA COURSE?
♣ journalism
3. SECOND CHOICE?
♣computer science
4. ANO COURSE KINUHA MO?
♣BSIT
5. NAG-SHIFT KA BA?
♣nope
6. CHINITO/CHINITA KA BA?
♣im not
7. NAKAPAG-DORM KA BA?
♣yes, starting 3rd yr college
8. NAKA UNO KA BA?
♣of course
9. NAGKA-3?
♣never( yabang...haha!)pero seriously the lowest grade i got is 2.75 ata--i'll check my transcript later when i got home--hehe
10. LAGI KA BANG PUMAPASOK SA KLASE?
♣yes
11. MAY SCHOLARSHIP KA BA?
♣ i was supposed to have a scholarship kaya lng bigla binawi
12. ILANG UNITS NA ANG NAIPASA MO?
♥lahat
13. NANGARAP KA BA NA MAG-CUM LAUDE?
♣oo naman
14. BAKIT?
♣to make my family proud of me
15. FAVE PROF/S:
♣ sir phil hapa, dean olondriz, maam paps & maam pit
16. WORST PROF/S:
♣mr garrido??
17. FAVE SUBJECT/S:
♥speech comm, politics & governance
18. WORST SUBJECT/S:
♥math
19. FAVE BUILDING:
♣i dont have a fave building in tlc
20. PABORITONG KAINAN:
♣yung canteen ni tiya beside the school..i forgot the name basta dun kmi plagi tumatambay
21. MAGKANO BA ANG BINABAYAD MO SA JEEP?
♣P10
22. LAGI KA BA SA LIBRARY?
♣pag may kasama
23. NAGPUNTA KA BA SA GUIDANCE?
♣oo nung nagpa clearance
24. MAY CRUSH KA BA SA CAMPUS?
♣meron--normal na un
25. ANU-ANO ANG MGA NAGING PE MO.
♣physical fitness, dancing, ball game
26.MUSTA NAMAN ANG BLOCK NYO?
♣masaya
27. MEMORIZE MO BA ANG ALMA MATER SONG?
♣nope
28. MEMBER KA BA NG VARSITY TEAM?
♣im not into sports
29. NAKA-PERFECT KA NA BA NG EXAM?
♣oo yata
30. DITO KA BA NATUTONG UMINOM NG BEER?
♣ yup

inspirational messages

A friend sent this to me via email.Truly, in times like these we need some inspirational quotes..

"You've failed many times although you don't remember. You fell down the first time you tried to walk. You almost drowned the first time you tried to swim. Don't worry about failure. Worry about the chances you miss when you don't even try."

"There are some things in life that don't go the way you want them to or the way you think they should, but you can't dwell on these because you'll miss out on other opportunities. Don't give up one something just because you don't think things will work, you won't know unless you give it a try. But don't hold onto something that left a long time ago, because sooner or later you'll realize some things just aren't meant to be."

"If you're feeling frightened about what comes next, don't be. Embrace the uncertainty. Allow it to lead you places. Be brave as it challenges you to exercise both your heart and your mind as you create your own path towards happiness, don't waste time with regret. Spin wildly into your next action. Enjoy the present, each moment, as it comes; because you'll never get another one quite like it. And if you should ever look up and find yourself lost, simply take a breath and start over. Retrace your steps and go back to the purest place in your heart... where your hope lives. You'll find your way again.”

"Don't look for the next opportunity. The one you have in your hand is the opportunity. Whatever is on your hands right now, that's the one! Make it the best you possibly can. Give it your best shot! If you want to have what you've never had before, you have to do what you've never done before."

Sunday, February 15, 2009

kollgirl!

If you are familiar with the terms QA,Queuing, EOP, ACW, AHT, avail, then you are one of us, the thousands of "kolboys" and "kolgirls" in the Philippines.
We belong to the sleep-deprived, nicotine-inhaling, cab-riding new breed of Filipino youth. We infuse our anemic, caffeinated veins with ferrous sulfate every day so that we won't be "NCNS" (no call, no show) for our next shift. "Ginagawa naming araw ang gabi." [We make the night our day.]
Glamorous? Well, if your idea of glamour is staggering down Ortigas Avenue wearing Paris Hilton shades at 8 in the morning, looking dog-tired while everybody else looks fresh and new, then we are the kings and queens of glamour.
Bohemian? Ha ha! We follow a very rigid schedule. We cannot go on extended breaks. We cannot hang up on cursing customers. We cannot refuse to take calls. And we have to ask for permission to answer nature's call. We are like prisoners in our stations for eight whole hours. Ours is a Spartan life.
I cannot help but be catty and melodramatic about it. We say, "Good morning" when we all know that everybody but us (at least in this part of the Pacific) is in his deepest sleep. We say (with an audible smile), "I'd be glad to assist you, never mind if we had to leave a feverish son under the care of his "yaya" [nanny].
We can afford to miss family occasions and national holidays because we know we will be well compensated. Every birthday of a family member that we miss means we have P700 more to pay the bills, rent and tuition. The added pay for every national holiday that we worked helps pay our taxes. Yes, my friends, we are paying for the street lights along the avenues and highways that we must brave every night.
Contented cats we are not. "Laway lang ang puhunan" [Saliva is our only capital], we some people say, but we are in one of the most stressful and draining jobs you can find. And like the rest of the working class, we are overworked and underpaid.
We are forced to defend big banks, superstores, telecoms or any account we are handling. Just like any member of the proletariat, we are alienated from the giants that we work for. We apologize for things that we do not have anything to do with. We fix problems we did not create. We are the cheap, apologetic and docile answering machines at the other end of the line, the receiving end of the frustrations and ire of customers who feel shortchanged.
Apolitical? I have to disagree. We are tax-paying citizens like most working Filipinos. Yes, most of us get the latest news from Inquirer Libre (while riding the Metro Rail Transit on our way to work), but we are also appalled by the P500,000 "cash gift" congressmen got to kill the Arroyo impeachment complaint last year. We are also furious with this government for spending half of the national budget on debt servicing so that it can borrow some more. And we are enraged that some people cheated their way to high offices.
We may speak in English for more than half of our waking hours, but it doesn't make us less Filipinos. We share the sentiments and burdens of every landless farmer, every laid-off factory worker, every out-of-school youth, every hungry Filipino mouth. We find time to mourn slain activists, priests, journalists and innocent civilians. Most importantly, we share the aspirations of the Filipino people to build a just society where we can say, "i'd be glad to assist you" and actually mean it.

Sunday, February 1, 2009

90 things you may not know about me

got this from a friend's bulletin post in friendster..

1. What is your favorite non-alcoholic drink?
♥ four season
2 . What are you currently listening to?
♥ The Past
3 . Last time you went camping?
♥ senior year in college
4. Who was the last person to send you text message?
♥ my sis
5. Last time you went swimming?
♥ september of last year--last day of our training for nsi
6 . Are you happy?
♥ nope
7 . Where was the last place you went shopping?
♥ SM
8. What are your plans for today?
♥dvd marathon of my fave korean series of all time
9. Do you love sushi?
♥nope
11. Want to kick anyone's ass?
♥no
12. What time is it?
♥ 7:20 pm
13. Do you have any expensive jewelry?
♥nope--im not fond of jewelry
14 . YM or MSN?
♥YM
15. Starbucks or Figaro?
♥starbucks
16. How many hours on average do you work a week?
♥i spent almost 9hrs in the office
17. Who do you want to hug right now?
♥ PSY--to tell him everything will be okay
18. Did you watch the Olympics?
♥nope
19. Last restaurant you went to?
♥tropical hut
20.Last missed call you received?
♥from my aunt
21. Who was the last person you texted?
♥sis
22. What's your zodiac sign?
♥Aquarius
25 . Where do you spend most of your money?
♥family
26. Where do most of your relative/family live?
♥bicol
34. Collect anything?
♥magazines
35. Myspace or Facebook?
♥facebook
36. Do you have a mobile phone?
♥yup
37. Last time you saw your parents?
♥last year
43. Ever been to a wedding?
♥yup
44. Where is ur celphone?
♥at my locker
.
45. are u wearing glasses now?
♥nope--im wearing contact lense
46. Are you missing anyone at the moment?
♥my family & psy
47. Did you take a nap today?
♥nope-as much as i want to but im at work righ now--taking in calls..
48. How many hours of sleep did you get last night?
♥8 hrs but still feel sleepy
.
56. Do you support your friends?
♥yes
.
58. Do you know how to drive?
♥no
.
59. Do you own a car?
♥nope
62. Do you own a camera phone?
♥yes
.
69. Last thing you drank?
♥pineapple juice
.
70. What is your current wish?
♥not to have failing QA sessions anymore
.
71. Where are your parents?
♥sorsogon
.
75. Do you have any regrets?
♥yes
.
76. What are you wearing?
♥jeans & bench tee
77.Last person you chat with.
♥ jan ed
.
78.Monthsary of your ex?
♥ forgotten
.
79.Name a person you currently miss.
♥psy
.
80. Does sum1 hate u?
♥ i dunnp
81. Favorite place to be?
♥ bicol
82. Favorite fast food resto?
♥mcdo
86. How is the weather today?
♥ cold
.
87. Do you e-mail?
♥everyday
.
88. Next party/occasion you'll attend?
♥ none at the moment
89. Do you love your friends?
♥ yes
90. Are you in a relationship now?
♥ wishing...

Friday, January 23, 2009

buhay call center part2

…masarap na mahirap ang buhay dito sa call center. Masarap kc mas malaki ang kita mo sa mga kabarkada mo, naturingang manager sila or executive secretary. Masarap kc walang traffic, walang boss, walang mashadong damatan at masusunget na menopausal office mates. masarap kc halos magkakasing edad lang kayo, kulitan, bastusan, gimik at marami pang iba. masarap kc computer lang hinahawakan mo di katulad dati, ballpen, typewriter at napakadungis na stamp pad. masarap kc you have all the comfort. air conditioned work place, work station, free internet usage, free coffee, minsan pag sinwerte free food and transportation pa. Besides, free FASHION SHOW ng mga ka officemates mo na hindi mo naman talaga kakilala…d mo malaman kung amgirl or amboy or feeling amgirl or amboy…pare pareho lang naman ng sweldo…bakit naka leather jacket at fur? pamatay talaga….stiletto…mas maganda pa rubber and shirts…cool…eh la naman pakelaman dito. kaya quanquinay de sho….eh ano kung mukhang clown o mukhang barbie doll ng mangkukulam..kiber! to die for ang ganitong trabaho, konting bola, konting amspeak, konting trouble shoot…ayos na…idagdag mo pa perfect attendance mo at may additional income ka na.
E bakit naman mahirap??? Mahirap kc baligtad na mundo mo. Meeting sa umaga and minsan pati inuman na rin. Hindi na rin regular ang pagtulog mo. Naknampoota…kung nakakabili lang nga ng tulog at kung over the counter lang sleeping pills…sinwero ko na. Apektado din ung pagkain mo. pag day off mo, gigicing ka ng time ng break mo like 3 am para kumain kc sumasakit ung tyan mo. Some people I know develop ulcer and gastritis dahil sa ganitong trabaho. A yun libre gamot pero paggaling hinde. Social Life…pag meron. pag naggicing. pag puede mag leave. Pag importante. Most of the time wala ka pag gabe, kaya pinag-uusapan ka na…living thing yet non existing ang drama…Lahat sila tapos na magtrabaho paalis ka pa lang.. Ang mga nakakasakay mo sa mrt bagong paligo…ikaw pauwe pa lang, dark shades parang bampira kc nagluluha ung mata mo sa inet at namamaga sa laki ng eyebugs. Mahirap kasi me pasok ka sa mga araw na walang pasok ang mga regular na empleyado — pasko, bagong taon, araw ng patay, mahal na araw at iba pa. Mahirap kasi hindi maintindihan ng kapitbahay mo bakit gabi ka umuuwe at umaga ka na dumadating at kung bakit ka bumibili ng san miguel beer sa tanghaling tapat. Mahirap kc kelangan mong tanggapin ang mga profane languanges sa araw araw na ginawa ng Dyos.Everyday you would encounter irate & racist american customers. Those who will discriminate you once they learned that your a filipino , sabay banat ng " transfer me to somebody from the united states".. Kung bakit ang mga amerikano galet na galet pag nalaman na Filipino ka at di matanggap na mas me alam ka sa computer kesa sa kanila and to think sa kanila pa ginawa ang lintik na computer na yon.And then those metrix that we should maintained--QA, sales, AHT, schedule adherance and so on..talagang ma ppresure ka to work on with your stats and be a performer and not a burden to your team.So much for my angst. I have to work. I have to be emotionally detached so as
not to be affected.

Thursday, January 22, 2009

buhay call center

got a failing session again with my QA..poor me!last month and for the past days im doing good with my QA so akala ko magtutuloy tuloy na, but i got a major deduction again with issue resolution so i got my first failed qa this month..sigh!i cant stand the pressure of my current job anymore..for almost two years of working in the call center industry im tired of taking calls, tired of irate & racist american customers..how i wish i can go back to my previous job or find a job that i will enjoy much- i mean less pressure, no calls, no stats to maintain, no queing!but as much as i want to quit my job, its impossible coz i cant affor to loose my job right now.though im tired of this job i badly need it.so i should be optimistic and take it as a challenge.



BUHAY CALL CENTER

1. dahil halos di na kayo nagkikita ng nanay at tatay mo, ang tawag na nila sayo ay "boarder" at sinisingil ka na nila sa upa mo.
2. pag sasagot ka ng telepono, lagi na lang may opening spiel...example:*toot* .... thank you for calling (the company) this is (your name) how may i help you?
3. eksperto ka na sa power nap, yung mga 15mins break nyo, itinutulog mo na lang para fresh pagkacalls uli, mya na yung 1 hour nap.
4. di mo na alam bumiyahe pag may araw, nalilito ka bakit andaming tao,at bakit di na dumadaan ang dyip dun sa mga kalsada na 1 way.
5. marami ka nang naiipong jacket... nakakahiya naman kung pare-pareho jacket mo araw-araw at super ginaw naman pag wala.- wahaha!
6. sanay kang maglakad-lakad ng nakamedyas.
7. ang tawag mo sa mga friends mo...dude, bro, coach,tl, sup.
8. di na dugo ang dumadaloy sayo... kape! - KORAK!!!
9. finefake mo na wag maging "slang" pag nagbabayad ka sa tindahan o kaya sa jeep para wag akalain na pasosyal ka... masama pa, mas panget pakinggan.
10. tadaaaaa! nagsasalita ka sa pagtulog mo, pati calls monapapanaginipan mo.
11. pumuputi ka na dahil di ka na naaarawan.
12. sanay ka nang matulog kahit maingay sa loob at labas ng bahay nyo.
13. kinalimutan ka na ng mga kaibigan mo dahil existing ka lang pag tulog na sila.- huhuhuhu! *sigh*
14. sanay ka na sa mga prank callers at mga death treats na nakasulat lang... *sa dami ba naman ng ma-encounter mong ganito gabi-gabi sa trabaho eh**
15. di ka na sanay sa traffic. papasok at pauwi sa trabaho walangtraffic.
16. di na tama ang oras ng pagkain mo. breeakfast mo ay hapunan na. lunch mo sa madaling araw. dinner mo pag uwi mo sa umaga.
17. lahat ng kasabay mo sa jeep pag papasok ka, pagod na. ikaw lang ang bagong ligo at bagong gel.
18. maski sa bahay, mabilis kang kumain.
19. hindi ka na kilala ng aso nyo
20. ayaw mo na mag-jeep. kailangan taxi or kaya aircon na bus.
21. wala ka nang alam na balita.
22. nahihiya kang magpunta sa mga reunion
23. sasabihin mo field ng trabaho mo IT
24. nasusuka ka na pag nakita mo ang pc sa bahay nyo..
25. sasabihin mong tech support engineer ka
26. pag payday... olats lahat sweldo ng mga kaklase mong board passer. (9k+ per month lang sila) isang kinsenas mo na yun..:P - bakit may tingbits times pa rin tau????
27. pag day off mo na lang ikaw nakakapaanood ng noon time show!
28. hindi mo na kilala ang mga bagong artista.
29. hindi mo na alam itsura ng mall...
30. di ka na maebs sa bahay, sanay ka na sa cr ng 5th floor or ibang floor.
31. madalas kulang gamit mo sa bahay dahil nasa locker
32. ayaw mo nang pumasok sa internet cafe!
33. alam mo kung sino si Avaya
34. sanay ka nang pumasok ng bagong gising... kakabangon lang galing sleeping area.
35. maglo-lock ka ng pc kahit sa bahay na. pag pindot mo ng CTRL + ALT+ DEL iba ang lalabas.
36. sanay ka ng kumain sa harap ng pc mo kahit nsa bahay.
37. papasok ka sa ofc na nka-jeans, tshirt and cap astig!)
38. mas malaki sweldo mo sa mga ka-batch mo, nagkakanda-kuba na sila sa trabaho nila
39. puro ka-age mo mga ka-opisina mo, walang old maids and DOMs!!
40. mabilis ka ng mag pabili ng corn bits at chicharon sa ermats mo...
41. nakapanood ka na ng rally sa Ayala
42. pag nakakarinig ka ng Kaching!!! akala mo may mail ka na dumating. hehe
43. nakita mo na lahat ng klase ng vendo machine
44. dito sa opisina mo nararanasan na napakabagal ng oras!
45. lahat na ng rason para umabsent nagawa mo na --- sapul na sapul!
46. sanay ka na makarinig ng napakalakas na pag singa ng sipon.
47. marami ka ng naipon na microwavable container
48. marami kang ketchup packs galing mcdo at jollibee
49. pag nagkukwento ka sa mga barkada jargon lahat. di nila maintindihan ang ibig sabihin ng ticket..
50. hindi ka na sanay umakyat ng hagdan
51. pag gumagamit ka ng cr,, di ka na nagpa-flush.. kc akala mo kusa na lulubog ebs mo.
52. sawa ka na internet kasi sa trabaho panay ang browsing..
53. during office hours, hindi ka lalabas ng building ng walang dalang relo. baka ma-OB.
54. akala mo may sarili kang locker sa bahay nyo.
55. marunong ka na makipagsagutan at makipagbarahan ng english
56. sanay ka ng magyosi o umidlip pag alas dos at alas kwatro ng umaga
57. dito ka na makakakita ng gf, bf, or asawa. wala ka ng time maghanap sa labas.
58. pag may problema ka sa pc mo, una mong ginagawa ay clear cache at cookies.
59. nanghihingi ka pa ng baon sa nanay mo kahit mas malaki sweldo mo sa kanya..
60. nang ho-hoard ka na din ng tissue sa bahay
61. kala mo libre ang kape sa select...
62. libre parking mo sa building, klasmeyts mo nagbabayad araw-araw ng parking.
63. pag nag cr ka...sanay ka na sa gripo na automatic at toilet bowl...
64. nakaipon ka na ng mouse ball sa bahay
65. nagulat ka ng masabi mo ang opening spiel mo habang nagbabayad sa jeep
66. naka id ka pa kahit nasa jeep
67. kaya mong tiisin na hindi palitan ang damit mo ng 16 hours
68. pagtinanong ng mga ka tropa mo kung ano ang sinusupport mo... sabihin mo
msn.com(hahahaha!) kasi pag sinabi mong passport, hindi nila alam yun.
69. mas sanay ka na mag Ctrl+C & Ctrl+V at nahihiya ka na ngayon mo lang nalaman yun.
70. madalas mo harangin ang mga calls
71. Nasanay ka nang may katabing TL na hindi umuuwi. pagpasok mo nandun na. pag-uwi mo nandun pa rin.
72. kahit may malaki kayong speaker sa bahay gusto mo pa din naka-earphones!
73. gusto mo nang lumipat sa makati
74. nung pinasok ng akyat bahay ang bahay nyo, nagsisigaw ka ng HACKER!!! HACKER!!!
75. minumura mo pag nakatalikod kahit sinong amerikano na makita mo. *yan ung kausap ko kanina!!!**
76. pag tinatamad ka tumanggap ng tawag, matapang ka na at alam mo na ang gagawin: RELEASE!
77. puro kalyo na ang wrist at daliri mo
78. sanay ka nang makipag-usap sa telepono sa bahay kahit malakas ang TV. sa office parang limang TV ang nakatapat sayo habang may kausap.
79. pumasok ka na ng puyat, lasing at gutom
80. may picture ka ng nakasuot ng headset
81. sanay ka nang matulog ng dilat ang mata. hindi pwede pahuli.
82. lahat ng style ng pagtulog maiisip mo.
83. lahat ng kaibigan mo may christmas vacation ikaw wala
84. mas gusto mo na mag warm transfer sa ibang department para makatulog ka habang naka-mute at nakikinig sa usapan nila
85. yung ex mo may kasama ng iba
86. lahat ng holiday pumapasok ka kasi double pay malaki ang bayad.
87. d2 ka na sa opisina nakakabili lahat ng gamit mo: kwintas, sabon, shampoo, tocino, longganisa, hikaw, magazine, aso, libro, tshirt, prepaid card, eload, dvd, vcd, yema, corn bits...
88. d2 ka na nasanay kumain ng pagkain na luto sa microwave
89. palaging matabang ang kape sa office
90. imposibleng hindi ka pa nakatanggap ng memo
91. gusto mo na din bumili ng water dispenser kasi pitsel lang ang nasa bahay nyo.
92. nakakausap ka na ng pilipino sa ibang bansa
93. dami mo na naiipon na stirrer (red) galing starbucks kakabili ng kape.
94. nasanay ka nang mgpadeliver ng pagkain.
95. nakakita ka ng artista na nagbebenta ng pagkain sa pantry.
96. dito ka lang makakakita ng pinagsama-samang tinda na: medyas, vitamins, christmas lights, cologne. yosi, siomai at lahat ng klase ng pagkain, relos, kalendaryo, stuff toys, make up, kikay kit, deodorant, kwintas, sasakyan, camera, video, audio, foot spa , milk spa, bags wallet, sinturon, mamon, hamon...
97. d2 ka na expose sa tapa king, zuppa, yellow cab, jugnos, bermuda hotel's pancit canton, wendy's. north park, starbucks
98. di mo maenjoy christmas party kasi kaylangan mo bumalik sa office dahil may pasok ka pa ng C shift.
99. ice tea ka lang, mga kasama mo.. beer!!!
100. may bago kang damit kada sweldo dahil takot ka makarinig nanaman na paulit-ulit ang suot mo.
101. Lahat ng kaibigan mo kinakahiya at minamaliit nila ang ginagawa mo... Pero pag dating sa araw ng sweldo nagpapalibre sayo.

102. Lahat ng nanglalait sayo na sa call center ka nag tratrabaho, ngayon nakikita mo sa lobby na nag-aapply.

103. Eto na ang tinuturing mong Buhay!

104. Mas nauuna ka pa mag resign sa mga taong nagsasabing mag'reresign na sila.... na since January 2000 pa nila sinasabi na mag reresign na sila...



my first blog attempt

im bored with my sched and at the same time tired of taking in calls.so i decided to sign up for a blog just to kill time, express my sentiments, my frustrations, my dreams, and anything under the sun..